Senior Director, Strategy and Planning

Job not on LinkedIn

🔥 12 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $210k - $230k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Develop the multi-year tools and product alignment strategy and annual operating plan for Operations, aligned to enterprise priorities, and communicate the highest-impact outcomes to executive leadership • Lead large, cross-functional programs from design through delivery, including program structure, engagement mechanics, communications, and change management • Drive rationalization and consolidation of the operations and go-to-market tool stack, tracking financial savings and the reduction in tool count • Define and map the enterprise business process architecture, including detailed Level 3 and Level 4 processes, and establish the supporting taxonomy, standards, and governance • Establish the unified account data strategy and a single customer view across brands • Advance an AI-forward, standardized set of go-to-market tools and processes, and build adoption and excitement across the organization • Establish executive alignment and a consistent operating and communication cadence across Operations • Partner across functional operations leaders, systems and data teams, product partners, and central shared services to sequence initiatives with clear ownership and accountability • Build performance visibility for the portfolio of programs, including savings, adoption, and delivery milestones

🎯 Requirements

• 10+ years of progressive leadership across Strategy and Planning, Business Operations, Program Management, or Enterprise Transformation roles within scaled SaaS or technology-driven organizations • Proven experience developing multi-year strategy and driving annual business planning aligned to enterprise priorities, including communicating outcomes to executive leadership • Track record of standing up and leading enterprise programs, PMO, or portfolio governance that drive prioritization clarity, resource alignment, and on-time delivery of complex initiatives • Demonstrated success leading large-scale systems and platform transformations, including tool rationalization and consolidation across a complex application landscape • Experience defining process architecture and standardizing business processes across functions, with strong command of process decomposition and governance • Experience driving account and data unification toward a single customer view and a consistent, trusted data model • High degree of data fluency and an AI-forward mindset, with experience operationalizing AI, automation, and emerging technologies into measurable business impact • Outstanding executive communication and change management skills, with the ability to align diverse stakeholders and drive decisions in ambiguous environments • Exceptional ability to translate strategy into execution, with a bias toward action, measurable outcomes, and accountability • Experience operating across multiple brands or business units, standardizing the customer journey and closing gaps in a portfolio environment

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program