Senior Account Manager

🕒 May 15

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $80k - $95k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EverDriven

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🛍️ eCommerce

📚 Education

🚗 Transport

eCommerce • Education • Transport

EverDriven is the nation’s most trusted provider of innovative, safe student transportation and optimization solutions for school districts nationwide. The company partners with school districts to ensure safe and efficient transportation for students with unique needs, including those with special needs or experiencing homelessness. EverDriven is committed to the highest safety standards and provides a scalable, customizable transportation model to support equal access to education for all students.

📋 Description

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point • Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission • Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery • Drive client retention and expansion by identifying upselling and cross-selling opportunities • Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition • Partner with Field Operations to ensure quality standards are met and exceeded • Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions • Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary • Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability • Manage and contribute to continuous improvement initiatives across accounts and operational workflows • Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning • Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

🎯 Requirements

• Bachelor's degree or equivalent professional experience • 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries • Proven ability to manage multiple high-value clients and projects simultaneously • Excellent communication, negotiation, and relationship-building skills • Strategic thinker with the ability to analyze complex data and present actionable insights • Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools • Valid Driver’s License with a clean driving record • Must pass a background check and drug screening as a condition of employment • Occasional travel required

🏖️ Benefits

• Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Flexible Time Off (FTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program