Customer Enablement Manager

🕒 April 7

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Evolv Technology

51 - 200 employees

Founded 2013

🔐 Security

🤖 Artificial Intelligence

Security • Artificial Intelligence

Evolv Technology is a security technology company specializing in AI-powered solutions designed to create safer environments for people in various settings. The company offers a range of products and services, including concealed weapons detection systems, automated bag screening, and AI-driven visual gun detection using security cameras. Evolv's technology is utilized in diverse environments such as stadiums, healthcare facilities, schools, and industrial workplaces to improve safety and operational efficiency. By integrating analytics, personal safety applications, and open API technology, Evolv enhances its security offerings, ensuring advanced detection and response to physical security threats.

📋 Description

• Build strong relationships with customers and ensure successful onboarding • Drive customer satisfaction, system utilization, and renewal rates • Deliver virtual and onsite training sessions • Develop baseline success plans focusing on adoption and learning milestones • Monitor customer health and usage signals to identify risks • Collaborate cross-functionally to support customer outcomes

🎯 Requirements

• Excellent relationship building skills • Understanding of customer experience and customer success • Proficiency in onboarding and training processes • Ability to engage with customers effectively • Capable of identifying risks and implementing mitigation strategies • Flexibility to work outside normal hours when required

🏖️ Benefits

• Equity as part of your total compensation package • Medical, dental, and vision insurance • Health Savings Account (HSA) • A 401(k) plan (and 2% company match) • Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind • Quarterly stipend for perks and benefits that matter most to you • Tuition reimbursement to support your ongoing learning and development • Subscription to Calm

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