Claims & Client Services Manager

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Evri

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1974

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

Evri is a UK-based parcel delivery and logistics company, formerly known as Hermes. It provides last-mile courier and parcel delivery services for consumers and retailers, focusing on e-commerce deliveries, drop-off and collection points, and nationwide transportation of parcels. Evri operates as a carrier for online retailers and serves both consumer (B2C) and business (B2B) shipping needs within the UK and internationally.

📋 Description

• Use data and insight to understand claims performance and identify opportunities for improvement • Act as a trusted partner, helping drive better outcomes for customers and clients • Produce insightful reporting, analysis and performance dashboards • Identify claims trends, spikes and root causes to support improvement activity • Partner with operational teams to reduce claim drivers and improve processes • Act as a Claims SME on business projects and change initiatives • Deliver meaningful MI and performance updates to stakeholders • Support the onboarding of new clients and develop strong ongoing relationships • Lead client reviews and help implement service improvements • Collaborate with Client Development and CX teams to enhance the customer journey

🎯 Requirements

• Experience in claims, customer service, client services or operational performance environments • Strong analytical and reporting skills, with experience using Excel, Power BI, SQL, Databricks or similar tools • Excellent stakeholder management and communication skills • Experience working with clients and building trusted relationships • A proactive, solutions-focused approach to problem solving • Strong organisational skills and the ability to manage multiple priorities • A passion for continuous improvement and delivering great customer outcomes

🏖️ Benefits

• Exciting opportunity to combine analytical expertise with stakeholder engagement • Strong partnerships with internal and external stakeholders • Continuous improvement through data-led recommendations