Evry Health
51 - 200 employees
Founded 2017
⚕️ Healthcare Insurance
🤝 B2B
🧘 Wellness
Healthcare Insurance • B2B • Wellness
Evry Health is a modern, mobile-first health insurance company that provides fully insured employer health plans and personalized care teams. Built for midsize and larger employers (primarily in Texas), Evry offers no-copay, no-deductible plans, 24/7 virtual care, integrated wellness programs, and individualized support from nurses, nutritionists, and doctors to simplify costs and improve employee health. The company emphasizes a human, member-focused approach and digital tools (iOS/Android app) to deliver care and benefits.
Commercial Health Call Center Representative
🕒 May 21
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Evry Health
51 - 200 employees
Founded 2017
⚕️ Healthcare Insurance
🤝 B2B
🧘 Wellness
Healthcare Insurance • B2B • Wellness
Evry Health is a modern, mobile-first health insurance company that provides fully insured employer health plans and personalized care teams. Built for midsize and larger employers (primarily in Texas), Evry offers no-copay, no-deductible plans, 24/7 virtual care, integrated wellness programs, and individualized support from nurses, nutritionists, and doctors to simplify costs and improve employee health. The company emphasizes a human, member-focused approach and digital tools (iOS/Android app) to deliver care and benefits.
📋 Description
• Provide accurate and thorough information on commercial health plan benefits, eligibility, and claims. • Handle inbound and outbound calls as well as respond to email inquiries from customers. • Develop processes, call scripts, metrics, and desktop procedures. • Deliver an exceptional customer service experience to Evry members and providers. • Partner with senior leadership daily. • Work effectively in a virtual work environment.
🎯 Requirements
• Minimum of 2 years of customer service experience supporting a commercial health plan (not just Medicare, Medicaid, or Pharmacy) • Experience collaborating and supporting business and operational units such as Claims, Medical Management and Appeals and Grievance. • Knowledge of medical and insurance industry terminology including CPT/ICD-10, HCPCS and Revenue Codes. • Excellent communication skills, both verbally and in writing, and can articulate and communicate complex topics to a broad audience. • Comfort working in a fast-paced, deadline-oriented work environment. • Strong attention to detail and problem-solving skills with a high level of accuracy. • Proficiency in Microsoft Office applications Word, Excel, Outlook OneNote, etc. • Prior experience using a CRM, preferably SalesForce. • Bonus: fluency in Spanish.
🏖️ Benefits
• Competitive salary • Comprehensive health, dental, and vision insurance as well as life and disability • Retirement savings plan with company match • Generous time off/vacation • Professional development opportunities • Flexible and remote work environment
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