Pre-Call Specialist

Job not on LinkedIn

🔥 12 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EX Squared

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

EX Squared is a digital product and experience consultancy that helps enterprises move AI and digital initiatives from ambition into production. Since 2001 the firm has delivered strategy, UX/UI and multi-channel digital experiences plus engineering and IT infrastructure work, and specializes in GenAI, machine learning, computer vision, and NLP. EX Squared is a certified Optimizely and Sitecore partner and focuses on building enterprise-scale digital products and advanced AI-driven solutions for large B2B clients.

📋 Description

• Conduct outbound calls to business owners, property representatives, and insured contacts to gather and verify information related to commercial insurance inspections and underwriting processes. • Inform property owners about upcoming site visits, inspections, or photography appointments and answer basic process questions. • Conduct structured interviews covering operational, property, occupancy, liability, and exposure-related information. • Gather business-operation details across retail, hospitality, restaurants, automotive operations, and specialty trades. • Document interview findings and prepare detailed summaries for underwriting and risk evaluation. • Follow interview guidelines while adapting questions to business operations and potential risk exposures. • Review information for completeness, consistency, and accuracy. • Identify missing information, discrepancies, or underwriting concerns requiring clarification or escalation. • Communicate with clients, inspectors, agents, and internal stakeholders to verify information and resolve inconsistencies. • Maintain accurate records in company systems and complete assigned contacts within service windows. • Meet quality, productivity, and turnaround expectations while managing multiple assignments.

🎯 Requirements

• Fluent English (C1-C2). • Advanced English proficiency (C1 level or higher). • Excellent verbal communication and active listening skills. • Strong attention to detail and documentation skills. • Ability to conduct professional conversations while building rapport quickly. • Strong organizational and time management abilities. • Ability to work independently in a remote environment. • Comfortable following scripts, interview guides, and established procedures while adapting naturally to conversations. • Strong sense of accountability and follow-through. • Previous experience in customer service, call center operations, appointment setting, interviewing, or business development. • Experience working within insurance, inspections, underwriting support, or risk assessment environments. • Familiarity with CRM platforms, call logging systems, or operational reporting tools. • Experience working in a production-driven environment with quality metrics and service-level expectations. • Must currently reside in Latin America.

🏖️ Benefits

• Access to learning platforms and professional development opportunities. • Flexible work environment. • Collaborative and multicultural teams. • Opportunity for growth within operations, client services, and insurance-related functions. • Flexible schedule aligned with designated calling windows.