Training Enablement Specialist

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🔥 33 minutes ago

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Design, deliver, and manage learning and development programs to ensure employee compliance and boost skills • Partner with our Onboarding Trainer to identify areas of opportunity in the onboarding process, strategize rollout plan, execution of the plan, and measuring subsequent results • Create modular content, workshops, and other methods that will resonate with our First Impressions teams • Facilitate workshops, provide coaching guides for team leaders, etc. • Look for areas of opportunity in performance reporting and metrics • Anticipate needed skills and training ahead of new or changing business • Establish an ongoing process that incorporates trends from Quality Assurance, feedback from partners, and observations from First Impressions management • Measure and record success of training content including further areas of opportunity • Gather feedback from First Impressions employees on best methods of learning and resources to deliver impactful programs • Manage the First Impressions content library and leverage technology and tools to support asynchronous learning • Work cross-functionally with vertical leaders, HR, and other business leaders to ensure alignment with company objectives

🎯 Requirements

• High school diploma or equivalent required • Bachelor's degree in education, training and development, organizational development, communications, healthcare administration, business, or a related field preferred • Demonstrated success creating training and development programs in a distributed, asynchronous learning environment • Experience with Workday learning platform • Experience facilitating live and/or virtual training sessions, workshops, or coaching programs for operational teams • Experience developing training materials, job aids, guides, and reusable learning resources for adult learners • Experience using performance metrics, quality trends, employee feedback, and leader input to identify training needs and measure training effectiveness • Experience partnering cross-functionally with operations, HR, Quality Assurance, and business leaders to support onboarding, change management, and ongoing enablement • Healthcare, call center, patient engagement, or pharmacy operations experience preferred

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance and short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays