Support Engineer

🕒 April 20

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Exclusive Networks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

🤝 B2B

🏢 Enterprise

Cybersecurity • B2B • Enterprise

Exclusive Networks is a global trusted cybersecurity specialist and value-added distributor that helps organisations and partners transition to a "totally trusted" digital world. The company combines a services-first distribution model with managed security services, technical training and subscription-based consumption options to deliver cybersecurity and digital infrastructure solutions from a curated vendor ecosystem. With local-sale/global-scale operations across 45+ countries and the ability to service customers in over 170 countries, it focuses on enabling partners, accreditation, and lifecycle outcomes for enterprise and channel customers.

📋 Description

• You provide support to our partners by phone, email and via a ticketing system for the cybersecurity solutions we support. • You accept customer inquiries, analyze and assess them. • You handle standard requests independently. • You work on complex issues together with colleagues from 2nd-level support or with the vendor. • You collaborate closely with pre-sales colleagues to bring valuable, practical insights into projects. • You take on a variety of tasks in existing and new projects at regional, national and international levels. • You participate in national and international events organized by Exclusive Networks and our vendors for ongoing professional development.

🎯 Requirements

• You have basic networking knowledge (DHCP, IP, TCP/UDP, DNS). • You have a self-directed, structured working style and enjoy developing solutions together as part of a team. • You are outgoing, articulate and have good listening skills. • You demonstrate an analytical and logical mindset. • You are interested in new technologies in the areas of cybersecurity and cloud solutions and in continuous professional development. • Prior experience with products from our partners (e.g. Palo Alto Networks, Fortinet, Tanium, Infoblox, Extreme Networks, F5 Networks, etc.) is an advantage but not required. • You are proficient in German and regularly use your good English skills, both written and spoken. • You present yourself in a friendly, confident and professional manner. • You work in a customer- and solution-oriented way and remain resilient under increased workloads.

🏖️ Benefits

• A dynamic working environment in a growing international company with flat hierarchies and short decision-making paths. • First-class onboarding to give you a great start. • Hands-on induction with commitment and passion from day one. • Close collaboration within a strong team. • A range of workplace and health protection measures. • Extensive training and development opportunities. • Flexible working hours and the option to work remotely. • Employee Assistance Program for our employees and their families. • Additional employee benefits such as several company events per year, numerous discounts for employees, business bike program, office dogs, sports and health app, and much more.