Operations Manager

🔥 15 minutes ago

🐊 Florida, Illinois, +8 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $60.7k - $75.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Exemplar Global, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1989

📋 Compliance

📚 Education

🤝 B2B

Compliance • Education • B2B

Exemplar Global, Inc. is a global personnel and training certification body that provides internationally recognized certifications, digital badges, assessments, and training-provider accreditation for auditors, engineers, technicians, and organizations. Formerly RABQSA and operator of iNARTE technical certifications, the company offers ISO and sector-specific auditor certifications, competency assessments, continuing professional development resources, and community services that help professionals and organizations demonstrate compliance, competence, and career development worldwide.

📋 Description

• Reporting directly to the Director of Operations • Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. • Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. • Identify and proactively resolve operational issues prior to escalation. • Drive process improvements that simplify workflows and reduce reliance on individuals. • Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. • Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. • Ensure data accuracy, workflow governance, and effective system configuration across the organization. • Produce consolidated operational reporting and business intelligence. • Translate the transactional reporting from service and support data into meaningful insights. • Support B2B and B2C certification delivery through utilizing Exemplar Global’s suite of tools, systems, and operational processes. • Provide people leadership for one direct report, including performance management, coaching, and capability development. • Build organizational capability through documentation and training.

🎯 Requirements

• A Bachelor’s degree • A minimum of 5 years of experience working in operations with demonstrated ownership across delivery, systems, and team performance • A minimum of 1 year of people leadership experience • Must be able to comply with attendance and timeliness policies. • Previous experience using CRM tools or working in the association, membership organization, or not-for-profit space is also a plus.

🏖️ Benefits

• Competitive base pay • Outstanding benefits • Accrued Annual PTO • Medical insurance • Dental insurance • Vision insurance • Health savings accounts • Flexible spending accounts • Retirement savings program • Disability income plan • Life insurance, Accident, & Critical Illness insurance • Performance management and coaching • Access to Linkedin Learning