Senior Executive Assistant – Leadership Support

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August 27

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EXL

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Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

10,000+ employees

💰 $2M Venture Round on 2015-01

📋 Description

• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. • Leads significant process improvement projects. • Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs. • Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements. • Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization. • Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements. • The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.

🎯 Requirements

• Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience • Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook • Process Mapping/Value Stream Mapping • Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred • Knowledge of industry domain being aligned to healthcare • Knowledge of quality systems (ISO, COPC) preferable • Project management skills to drive improvement projects / initiatives • Analytical skills • Leads engagements at vertical / program / client level • Understands business requirements and provides appropriate solutions to benefit the business • Has the ability to identify superior improvement opportunities • Knowledge of quality assurance, process improvements, domain, etc • Monitoring and Reviewing • Fosters a spirit of collaboration and team work • Ability to relentlessly pursuing excellence • Conformance to policies / compliances with auditing skills and eye for details • Ability to coach and give feedback on an ongoing basis • Interviewing skills • Strong written and verbal communication skills • Problem solving skills • Ability to resolve conflicts constructively and lead in a continually challenging environment • Graduate in any stream • Exposure to quality systems (ISO, COPC, etc) preferred • Minimum 8 years of total work experience with at least 2 years of relevant experience in BPO / ITES industry • Minimum 5 years in the current role/assignment