Client Relationship Manager – Health

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $89.9k - $155.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements • Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies • Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations • Guide clients as they transition from implementation to ongoing account management • Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience • Promote use of the Customer Community for support cases, product updates, knowledge resources, and training • Collaborate with Customer Success to address product issues and performance concerns • Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies • Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director • Monitor product usage to ensure expected return on investment and alignment with client goals • Provide best‑practice recommendations and configuration guidance to improve client outcomes • Gather and support NPS survey participation and use feedback to inform improvements • Maintain client documentation and account insights in Salesforce • Meet all performance metrics and KPIs for assigned accounts

🎯 Requirements

• Healthcare Claims experience is highly beneficial • Bachelor's degree or equivalent experience • 4+ years experience in the healthcare IT industry • Provider-based background recommended • Proficient in Salesforce • Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality • Understanding of the Healthcare Revenue Cycle • Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation • Flexible in working with changing needs of organizations • High degree of polish appropriate for meeting with clients • Travel up to 30% required

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays