Team Leader – Deposit Fraud

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Extend Your Team

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.

📋 Description

• Responding to customer queries in a timely & effective manner via Zendesk or other customer support tools • Identifying and resolving fraud and risk issues (e.g. account opening / identity theft, account takeover, check kiting, money laundering, etc.) • Thoroughly documenting investigative steps, conclusions, and remediation in addition to customer compliments & complaints • Designing and modifying fraud prevention policy and procedure • Auditing, coaching, and training junior level staff • Collaborating with other departments to process department related tasks • Review customer account opening applications through various fraud software platforms to ensure standards are met • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

🎯 Requirements

• At least 2 years of experience in a similar role, preferably with a top 25 depository US Financial Institution • In-depth knowledge of US Banking regulations as it pertains to fraud • Working knowledge of MS Excel / Google Sheets formulas and function is a must; basic SQL knowledge strongly preferred • Experienced in customer-facing roles in a depository account • Superb communication, collaboration, and problem-solving skills including root-cause analysis. • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English • Great organizational skills & time management abilities • Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email. • Detail-Oriented - we’re a financial services company so being correct about the details matter • Bachelor's Degree or comparable work experience in financial services • Flexibility to work US Pacific time 9 AM to 5 PM (with a 1-hour break time in between) • Must be presently residing in the Philippines