Technical Account Manager

Job not on LinkedIn

🔥 15 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Exterro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🛍️ eCommerce

🔒 Cybersecurity

💰 Private Equity Round on 2022-07

eCommerce • Cybersecurity • Legal Tech

Exterro is a comprehensive platform that empowers organizations to manage data risks through a combination of e-discovery, data privacy, cybersecurity compliance, and digital forensics solutions. Founded in 2008, Exterro utilizes innovative technologies, including artificial intelligence, to streamline and optimize critical legal and compliance processes. With a growing client base of over 3000 organizations and a team of 750 employees, Exterro has become a trusted partner across various industries, helping organizations navigate the complexities of data management and governance.

📋 Description

• Serve as the named technical owner of a strategic customer account • Ensure the customer achieves sustained value from the Exterro platform • Advise on expansion of the customer’s forensic capability, including design and build-out of a forensics laboratory • Assess proposed expansions against existing and planned infrastructure, security standards, and IT industry standards • Translate operational and procedural requirements into a workable technical roadmap • Induct and train customer process-owning teams and designated multipliers on platform components, workflows, and release features • Deliver release management handovers and workshops covering software changes and system architecture impacts • Create and maintain operational documentation • Run regular status meetings covering live questions and open items • Participate in problem and incident management • Perform administrative tasks for central system configuration following updates • Analyze infrastructure-side errors involving permissions, shares, and access issues • Participate in lab management and provide Level 3 technical support • Act as the single named technical point of contact for the account • Maintain visibility into account health, risks, and commitments • Identify out-of-scope work against the agreed Statement of Work and route it through commercial channels • Maintain accurate records of billable engagement time • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree • Minimum 5 years in a Technical Account Management, Senior Support, Forensic Consulting, or Solutions Engineering role • Fluent German (spoken, written, reading comprehension) — mandatory • Professional English • Hands-on experience with Digital Forensics or E-Discovery platforms, including collection, processing, review, and analysis workflows • Strong troubleshooting ability across application, infrastructure, permissions, storage, and networking • Experience running escalated support and participating in formal incident and problem management processes • Excellent written and verbal communication skills with confidence delivering training and workshops • Ability to own and resolve complex issues • Preferred: familiarity with the Exterro platform (FTK, E-Discovery, Data Risk Management) or comparable forensic tooling • Preferred: experience in public-sector or regulated environments, including security, procurement constraints, and GDPR data handling • Preferred: experience supporting lab environments and build-out projects • Relevant industry certifications in forensics, ITIL, security, or vendor platforms are preferred • Ability to pass a background check • Required to sign a non-competition agreement • Required to adhere to organizational security and privacy policies, procedures, and standards • Required to participate in mandatory security and privacy training

🏖️ Benefits

• Growth opportunity with learning, development, and upward mobility • Innovative, inclusive, and collaborative work environment • Professional development support • Equal opportunity employer • E-Verify participation • Drug-free workplace • Employment offer contingent on successful background check • Mandatory security and privacy training

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