Customer Success Manager

🕒 May 4

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Eye Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💰 Series A on 2022-11

Cybersecurity • Insurance • Technology

Eye Security is a company focused on providing comprehensive cybersecurity solutions. They offer managed detection and response (MDR) services, 24/7 incident response, and cyber insurance to ensure businesses are fully protected from cyber threats. Eye Security works with various industries, including logistics, manufacturing, professional services, and healthcare, providing security awareness programs and proactive threat hunting. They are connected with technology partners and provide prioritised risk recommendations through expert monitoring and intervention services. Eye Security operates across Europe, aiming to lower cyber risks and streamline insurance processes for businesses.

📋 Description

• Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention. • Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. • Advocate for your customers internally and help influence product and service improvements through their feedback. • Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences. • Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.

🎯 Requirements

• You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. • You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations. • You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. • You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. • You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.

🏖️ Benefits

• A meaningful mission: protect organizations across Europe from real-world cyber threats. • A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. • Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. • Full ownership of a strategic function in a high-growth cybersecurity scale-up. • Weekly lunches (NL) and Thursday socials to stay connected. • A generous time-off policy, including wellbeing and volunteering days.