Product Owner – Retail & Customer Loyalty

🕒 July 9

🇬🇹 Guatemala – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EZCORP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛒 Retail

👥 B2C

Retail • B2C

EZCORP is a leading provider of pawn loans in the United States and Latin America, formed with 16 pawn stores in 1989. The company specializes in satisfying short-term cash needs for consumers who are cash and credit constrained, offering non-recourse pawn loans collateralized by personal property. In addition to financial services, EZCORP operates retail stores selling primarily pre-owned merchandise in a customer-focused environment. Headquartered in Austin, Texas, EZCORP is dedicated to diversity, inclusion, and the professional development of its team members.

📋 Description

• Support delivery of loyalty, rewards, promotions, customer engagement, and retention capabilities across digital and store channels. • Translate loyalty program requirements into detailed user stories, acceptance criteria, business rules, and customer workflows. • Partner with marketing, analytics, and operations teams to support rewards enrollment, points earning and redemption, promotional campaigns, targeted offers, and customer lifecycle engagement. • Help improve loyalty participation, repeat visits, customer retention, and known-customer transaction visibility. • Define omnichannel retail journeys that connect store operations, customer identity, inventory visibility, payments, layaway, extensions, and digital engagement tools. • Collaborate with store operations teams to ensure product features are practical, usable, and aligned with real store workflows. • Own and manage the product backlog for assigned retail experience, loyalty, CRM, and customer engagement initiatives. • Monitor product performance using customer engagement, loyalty participation, repeat transaction, retention, campaign performance, and store adoption metrics.

🎯 Requirements

• 5+ years of experience as a Product Owner, Business Analyst, Product Analyst, or Digital Product professional. • Experience supporting loyalty programs, CRM platforms, retail technology, customer engagement products, marketing technology, or omnichannel digital products. • Strong experience working in Agile product development environments using Scrum or Kanban. • Proven ability to manage product backlogs, write user stories, define acceptance criteria, and support sprint delivery. • Experience supporting UAT, release validation, defect triage, and production readiness. • Ability to work closely with engineering, QA, UX/UI, analytics, marketing, operations, and business stakeholders. • Practical fluency with AI-enabled tools and AI-assisted workflows for documentation, research, analysis, and product delivery.

🏖️ Benefits

• Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.