Commercial Banking Support Specialist

🔥 1 hour ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $30 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Farm Bureau Bank

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏦 Banking

💸 Finance

💳 Fintech

💰 $7.7M Venture Round - Farm Bureau Bank on 2016-07

Banking • Finance • Fintech

Farm Bureau Bank is a service-to-member federal savings bank (FSB) that provides banking products and services primarily to members of the American Farm Bureau Federation and others in participating states. The bank offers personal and business banking products including checking and savings accounts, money market accounts, certificates of deposit, health savings accounts (HSAs), individual retirement accounts (IRAs), personal loans (auto, boat, RV, equipment), home loans (purchase, refinance, home equity, construction, residential agriculture lending), business loans and commercial banking, credit and debit cards, treasury management solutions, and digital banking services (online and mobile banking, mobile app, digital wallet, card controls). The bank also operates member-focused programs such as disaster relief, loan protection, and Farm Bureau member rewards. Farm Bureau Bank emphasizes fraud prevention, online security, and serving the agricultural community while offering standard consumer and commercial banking services. NMLS ID 2214437. Routing Number 121281892. Established 1999.

📋 Description

• Provides experienced loan servicing and relationship support for commercial customers and lending teams. • Serve as a primary contact for routine commercial customer servicing requests involving deposit and loan accounts • Coordinate communication among customers, attorneys, title companies, insurance providers, and internal bank departments to facilitate servicing and loan-related activities • Process and monitor customer monetary requests, including loan advances, payments, transfers, and maintenance transactions • Gather, review, and maintain documentation required for commercial loan relationships, including customer information, entity documents, financial statements, due diligence items, and ongoing records retention • Order and track appraisals, flood determinations, UCC filings, environmental reports, and other due diligence requirements • Assist with loan closing preparation and coordinate closing logistics • Support the collection and review of annual financial statements, covenant compliance information, insurance documents, and related review materials • Monitor exception, maturity, past due, and other portfolio management reports; identify servicing issues and proactively work toward resolution • Assist with preparation of reports, annual review packages, covenant monitoring, and other portfolio maintenance activities • Partner with Treasury Management, Deposit Operations, Commercial Operations, and Credit teams to ensure a positive customer experience • Maintain a working knowledge of commercial loan documentation, servicing requirements, and bank policies • Provide guidance and assistance to less experienced team members

🎯 Requirements

• High School diploma required; bachelor’s degree preferred or equivalent business or administrative experience • 5+ years of experience supporting commercial lending, loan servicing, loan administration, or commercial banking operations • Strong working knowledge of commercial loan documentation, closing processes, and operational workflows • Understanding of commercial deposit and treasury products • Experience supporting customers in a commercial banking or financial services environment • Experience with nCino and document management systems preferred

🏖️ Benefits

• Affordable Medical, Dental and Vision coverage • Outstanding 401k – Employer match up to 5% • Paid Volunteer Hours • Accrued Paid Time Off (PTO) & Paid Holidays • Life Insurance and Long-Term Disability (company paid) • Continuing Education Opportunities