Sales Operations Support Specialist

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🐊 Florida, Maryland, +4 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Peak Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support.

📋 Description

• Responsible for managing orders, addressing customer inquiries, resolving order-related issues, and collaborating with various teams to optimize the order management system. • Maintain high levels of customer satisfaction by providing timely and effective support throughout the order lifecycle. • Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team. • Assist sales personnel in day-to-day functions around the sales process. • Where applicable, be a contact for external customers in a customer support and provide support to our customers resulting in increased customer service which leads to increased customer satisfaction and excellent customer experience. • Work with the assigned sales reps and external customers to reach and exceed sales quotas established by sales leadership. • Demonstrate knowledge of company’s products and services. (Training will be provided.) • Aid Contracts team in clarifying requirements from customers and providing information for quotes on renewals. • Demonstrate active listening skills. Be curious and willing to ask questions to dive deeper into the needs of the customer. • Be sensitive to the details when composing, processing, and proofing information and data. • Manage multiple projects and customers and interruptions with ease. • Demonstrate data analysis and critical thinking skills. • Assist in placement of Managed Services contracts (both internally and with partners). • Collaborate with Sales Operations Support colleagues and leadership to respond to escalating concerns that are generated from customers. • Places purchase orders with suppliers. • Works with distribution partners to ensure products are delivered on time. • Perform other duties as assigned.

🎯 Requirements

• Degree in business or related field. Experience in lieu of a degree will be considered. • Time management and ability to meet deadlines. • Strong organizational skills and ability to multitask. • Problem-solving and decision making • Proactivity and self-direction. • Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.