Senior Customer Service Representative Specialist – Treasury Management Care Center

🔥 20 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $37.5k - $75k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

💸 Finance

🏦 Banking

👥 HR Tech

Finance • Banking • HR Tech

PNC is a diversified financial services firm that is committed to fostering an inclusive and accessible workplace. It offers a vibrant culture where employees can thrive, recognizing the importance of diversity and community involvement. PNC is dedicated to providing a supportive environment for career growth, and offers various opportunities for students, graduates, and veterans. It has been nationally recognized for its commitment to gender and disability equality and for being a top employer. PNC provides equal opportunities to all qualified individuals and ensures compliance with employment laws.

📋 Description

• Performs advanced customer service activities and initiatives for specialized products and services. • Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. • Focus on problem resolution that occurs across multiple channels for our customers. • Delivers CARES model to customers and service partners. • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. • Resolves customer service inquiries and issues. • Recommends appropriate solutions. • Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point. • May interact with higher levels within the customer organization. • Maintains high levels of customer satisfaction consistent with PNC's core values. • Demonstrates commitment to quality. • Serves as a coach or mentor and may serve as a trainer to the customer service team. • Documents customer interactions and completes service requests to minimize customer effort or additional action.

🎯 Requirements

• Bilingual in Spanish strongly preferred • 3+ years experience • Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. • Accountability • Continual Improvement Process • Customer Interactions • Customer Service • Decision Making • Relationship Building • Results-Oriented • Technical Support • Accuracy and Attention to Detail • Client Relationship Management • Customer Experience Management • Decision Making and Critical Thinking • Effective Communications • Fraud Detection and Prevention • Managing Multiple Priorities • Problem Solving • Products and Services • Tech Savvy

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level; and years of service