Enterprise Customer Success Manager

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Fastly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

📡 Telecommunications

💰 $40M Series F on 2018-07

Cybersecurity • SaaS • Telecommunications

Fastly is a cutting-edge technology company specializing in enhancing web and application performance with smarter security features. Its platform offers solutions for faster content delivery, DDoS protection, and intelligent caching for AI workloads, thus catering to top Fortune 100 brands. Fastly delivers improved user experiences through its powerful, software-defined edge cloud platform that emphasizes programmability and control. The company also provides comprehensive cybersecurity tools and is recognized as a leader in edge delivery services. Fastly supports industries such as ecommerce, streaming media, financial services, and digital publishing, offering faster, secure, and reliable services to meet diverse industry needs. Additionally, Fastly is noted for its developer-friendly environment, making it a suitable choice for businesses seeking innovation and flexibility in content delivery networks (CDNs).

📋 Description

• Be responsible for owning and driving revenue across your customers • Ensure product adoption of Existing & New product introductions based on customer priorities & pain points • Cross sell the Fastly solutions and drive customer usage • Partner closely with Sales, Sales Engineering and partners to grow customer Revenue • You will drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio • You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements • You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews • Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support • You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate

🎯 Requirements

• As this role requires immediate local engagement and in-person customer interaction, current residency in Dubai is required. Please note we are not offering relocation assistance for this specific role. • Minimum of 5+ years of local market experience within the UAE (added advantage). • Business-level proficiency in Arabic is highly preferred. • Strong Prior Account Management, Customer relationship and strategic sales experience in United Arab Emirates • Ideally have experience within the CDN /PAAS/Cyber Security industry • Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers, and stakeholders • Able and confident to run customer meetings, demos, A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values • Strong customer facing, presentation and project management skills, high detail orientation and exceptional organizational skills • Thrives in a multitasking environment, with an ability to adjust priorities • Independent, self-disciplined and possess strong verbal and written communications skills • Technical background highly valued • Fluent in English

🏖️ Benefits

• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? • We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.