Client Success Analyst

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FCamara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

🛍️ eCommerce

B2B • Enterprise • eCommerce

FCamara is a Brazilian technology and innovation consultancy and ecosystem that helps enterprises drive digital transformation. The company provides services including digital commerce and marketplace development, digital enablement, cloud and cybersecurity, data & analytics, AI, embedded finance, UX/product design, and agile engineering via Centers of Excellence and innovation labs. FCamara serves large organizations across retail, financial services, health, logistics and other industries, operating with cross-functional teams and a strong focus on creating digital value for B2B clients in Brazil, Europe and the UK.

📋 Description

• Lead the digital onboarding process for new client units, ensuring all SaaS modules are configured correctly to meet specific business needs. • Serve as the primary point of contact for the client, managing relationships and translating platform capabilities into practical business solutions. • Deliver training sessions for end users to drive high platform adoption and proficiency. • Adapt and refine existing dashboards (migration from Power BI to E-charts) to match individual client unit requirements. • Monitor platform engagement metrics and proactively identify opportunities to optimize performance. • Act as a liaison between the client and the internal technical team to address requests and ensure project viability.

🎯 Requirements

• Fluency in English AND native/near-native proficiency in at least one of the following languages: Portuguese, Italian, or Greek. • Proven experience in Client Success, software implementation, or data analysis with a strong client-facing component. • Advanced Excel skills for data refinement. • Proficiency with Power BI (ability to manipulate and explain dashboards; deep architecture/DAX knowledge is a plus but not required). • Familiarity with SaaS environments. • Excellent communication skills. • High level of autonomy, initiative, and a consultative communication style. • Passion for AI-driven productivity; experience using Claude or similar large language models (LLMs) for performance optimization is highly valued.

🏖️ Benefits

• Flexible contract model • Training and development opportunities • Remote work