Help Desk Agent

🕒 April 11

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Federated Service Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🏢 Enterprise

🛒 Retail

📡 Telecommunications

Enterprise • Retail • Telecommunications

Federated Service Solutions is a company that specializes in designing, deploying, and supporting enterprise network infrastructures. They cater to businesses by providing network design, implementation, and ongoing support services to optimize network performance. Their client base includes various sectors such as retail, financial services, food service, and corporate logistics, ensuring that every network component meets the operational demands of modern business.

📋 Description

• Technician Check-in & Check-out • Answering Calls and escalating where necessary • Deliverable Review • Database Updates • Live Check-out Technician and Customer Support • Manual Creation • Network Design • Heat Map Certifications • Advanced Configuration Support for vehicle telematics systems and automotive-based installations • Troubleshooting wiring, power, and connectivity issues related to in-vehicle devices

🎯 Requirements

• High School Diploma • BA in Computer Science preferred but not necessary. • Certifications preferred (A+, Network +, BICSI.) • 2+ years of help desk experience preferred or previous field technician experience—especially in automotive or vehicle installation environments • Experience with vehicle telematics systems (GPS units, modems, cameras, sensors, etc.) • Basic understanding of vehicle wiring, 12V systems, harnessing, and automotive connectivity preferred • Basic understanding of networking • Basic knowledge of computers and cabling • Self-starter who loves to learn new things • Well-spoken and friendly • Strong attention to detail • Availability for night or weekend work when needed, as shifts may vary

🏖️ Benefits

• Paid Time Off • Remote Position • Focus on Culture and Employee Engagement: Emphasizing work-life balance. • Competitive Compensation • Medical/Dental/Vision Plans: Starting the first of the month following hire date. • 401(k) + Company Match • Profit Sharing • Flexible Schedule • Flexible Spending Account • Life and Disability Insurance • Employee Discounts, Employee Referral Bonuses