Bilingual Patient Portal/IT Help Desk Agent – Level 1

Job not on LinkedIn

🕒 April 9

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MorganFranklin Consulting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🤝 B2B

📋 Compliance

🔒 Cybersecurity

💰 Venture Round on 2014-06

B2B • Compliance • Cybersecurity

MorganFranklin Consulting is a business consulting firm that addresses complex transformational challenges across various business aspects. The firm offers a wide range of services including accounting advisory, financial reporting, audit readiness, valuation, risk and regulatory compliance, and internal audit services. They also provide government contracting advisory, technology enablement, data analytics, ERP and CRM implementations, and managed IT services. Additionally, MorganFranklin Consulting specializes in transaction services, IPO readiness, M&A lifecycle management, finance transformation, and supply chain strategy. They offer cybersecurity solutions to protect systems against potential threats and assist companies with program and project management, business process reengineering, and organizational change management. With a focus on empowering organizations, the firm helps businesses harness technology to drive innovation and achieve strategic goals.

📋 Description

• The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. • This person must provide exceptional call center support. • Ticket/Issue Escalations for assigned call center • Accurately process and record call transactions using a computer and designated tracking software • Assist with last-minute coverage needs • Review customer’s information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Follow up and make scheduled call backs to customers where necessary • Stay current with email, team chats, system information, changes, and updates • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service

🎯 Requirements

• 1-2 years of experience in the Information Technology and/or Call Center field preferred • 2-year Associates degree or equivalent experience is desired. • Proper phone etiquette and effective listening skills • Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar. • Knowledge of customer service principles and practices (ITIL training a plus) • Medical/clinical terminology is preferred, but not required • Must be able to sit for long periods of time • Experience supporting software computer applications and equipment from a remote helpdesk environment • Experience with mobile device support (iPhone and Android) • Must be a team player and build good working relationships across all functions of the company • Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus • Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system • Need to be flexible, adaptable, and possess creative problem-solving skills

🏖️ Benefits

• N/A