Business Operations Analyst – Platform

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October 13

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FICO

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Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Business Operations support for the Platform and Optimization sales organization, working collaboratively with members of Sales, Marketing, Finance, Legal, and Product. • In-depth knowledge of Salesforce systems and Sales processes to solve business problems and uncover opportunities for improvement and efficiency. • Provide support to the Sales quarterly cadence and sales enablement agenda. • Create, analyze, visualize, and manage reports and data that support the health of our business. • Identify pipeline trends and insights while promoting accuracy and progression leveraging the MEDDPICC qualification framework as a guide. • Strategic design of annual goals and performance metrics enabling Sales to achieve corporate targets. • Contribute to and support our Go to Market strategy and planning process. • Prepare internal executive level presentations to report on regional performance. • Conduct special projects at the direction of our Business Operations leadership team.

🎯 Requirements

• 3+ years of experience as a sales or business operations analyst supporting go to market sales teams selling B2B enterprise software or analytic solutions. • Utilize Salesforce, Tableau, Power BI, Snowflake, and Excel to enhance pipeline visibility, identify trends, and streamline operational workflows while supporting revenue teams through advanced CRM database management. • Conduct detailed data analytics and generate executive-level reports and presentations to deliver actionable business insights that support data-driven decision-making, forecasting, and sustained revenue growth. • Facilitate sales operations and enablement initiatives including CRM administration, financial support, and process optimization while tracking key metrics and providing data-driven recommendations to optimize team effectiveness in B2B/SaaS environments. • A positive attitude with eagerness to execute at levels above and beyond expectations. • Proven ability to collaborate within a team to solve business problems and earn the respect and trust of others. • Capability to maintain professionalism and urgency while delivering high levels of performance under pressure in a fast-paced, high-volume, and transformational environment. • Experience using critical thinking to promote accuracy, identify trends, and recommend business decisions that align with corporate initiatives. • Excellent verbal and written communication skills, appropriate for diverse audiences at all levels. • Confidence and proficiency using the Microsoft Office suite to create leadership presentations or briefing documents. • Advanced Excel user, leveraging advanced formulas, pivot tables, queries, and macros; other cloud-based reporting tools like Salesforce, Tableau, and Snowflake a plus. • Willingness to learn and continuously improve your skills and knowledge. • Experience in software sales operations, compensation, or finance. • Commitment to pursuing a career in business operations.

🏖️ Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.