Customer Success Manager – Americas

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Filestage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 Series A on 2021-01

SaaS • Enterprise • Productivity

Filestage is a platform designed to streamline the review and approval process for creative files and projects. It replaces chaotic email reviews with a structured step-by-step approval workflow, allowing marketers, project managers, and creative teams to manage feedback and approvals from multiple stakeholders all from one centralized dashboard. Filestage supports various types of creative assets, including artwork, videos, documents, and more, with the aim to enhance collaboration and ensure compliance with industry regulations. The platform offers features such as analytics, integrations with popular tools, and automation of manual tasks, providing a comprehensive solution for efficient project management and content approval.

📋 Description

• Own the customer journey and build deep relationships with your book of business. • Guide customers from onboarding to renewal, ensuring support, confidence, and value. • Develop strategic success plans tailored to customers’ industry and business priorities. • Spot risks to customer health and take action promptly. • Lead meaningful business reviews with key decision-makers. • Advocate for customers by collaborating across teams to improve their experience. • Help customers become confident, experienced users of Filestage through training and support sessions.

🎯 Requirements

• You enjoy connecting with people. • You’re passionate about customer success management and customer support. • You have business acumen and enjoy advising customers. • You take ownership and have a passion for responsibility. • You are a team player who is fair, honest, and respectful. • You are fluent in English, with Spanish being a plus. • At least 2 years experience in a Customer Success or Account Management role is required.

🏖️ Benefits

• Work from where you’re happiest and enjoy a flexible schedule. • Meet up in real life with team retreats at least once a year. • Enjoy a strong team culture fostering knowledge sharing and communication. • Join a happy team with high ratings on Glassdoor. • Create a workspace that suits you with a €1,500 budget for hardware and €500 for home office. • Get 38 days of holiday plus a half day on your birthday. • Enjoy a Volunteer/Charity Day to support a cause close to your heart. • Continue to grow and develop your career with a budget for personal development after six months.