Call Center Agent, Customer Winback

🕒 January 9

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Finanzcheck.de

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💸 Finance

💳 Fintech

🛍️ eCommerce

Finance • Fintech • eCommerce

Finanzcheck. de is an online platform that specializes in comparing various credit offers and providing personalized loan advice. With partnerships with over 20 banks, they enable customers to access a wide range of loan options, including instant loans, car financing, and real estate loans. The service is free, independent, and offers real-time computations of personalized credit proposals without negatively affecting users' credit scores. Finanzcheck. de also prioritizes customer data security and provides various digital options for loan applications, ensuring a quick and efficient borrowing process.

📋 Description

• You will be the first point of contact as a Call Center Agent for our new customers and will be responsible for recording data via telephone. • Independently carry out outbound calling to address customer inquiries and clarify relevant matters. • With your intuition and a solid needs analysis, you determine what the customer truly needs and help them find the optimal loan offer. • You form a team with your colleagues from Sales and maintain constant communication. Your preparatory work is important because you hand customers directly over to the sales process. • You support customers with initial questions and inspire them about working with FINANZCHECK.de. • With our modern communication tools and the digital completion options provided by our partners, nothing stands in the way of an efficient working day.

🎯 Requirements

• You already have some professional experience in direct customer contact—ideally by phone (sales, sales development, or retail). • Communication is your strength! You enjoy direct customer contact and excel at analyzing customer needs. • You have native-level proficiency in German. • You are comfortable using computers and quickly adapt to new systems. • You work well in a team, are reliable, independent, and have good time-management skills.

🏖️ Benefits

• Your motivation is rewarded: benefit from our salary model with uncapped commission! • Internal career programs, training opportunities and coaching support to help you develop professionally. • Work–life balance: enjoy the flexibility to work 100% remotely anywhere in Germany. • Your onboarding is fully digital, and we take care of sending the required equipment to you before your start date. • You get 30 days of vacation; parents benefit from 10 additional child sick days on top of the statutory entitlement. • Partnerships with fitness providers support your physical and mental well-being. • We are committed to a diverse and inclusive environment. As one team of more than 50 nationalities, we actively work to represent diversity in the company through our different skills, ideas and experiences.