Working Student Customer Success – Full-time

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FINDIQ

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

FINDIQ is a company providing advanced service solutions for the machine service industry by integrating knowledge management and assistant systems. They specialize in digitizing expert knowledge to assist service technicians, enhancing the speed and efficiency of service operations. Their platform is used by machine builders, operators, and service providers to improve service delivery and reliability.

📋 Description

• You support our Customer Success team in conducting onboarding, product trainings, and workshops for new and existing customers. • You actively contribute to creating training materials, guides and help pages, building a scalable knowledge base for our customers. • You assist with handling technical and usage-related customer inquiries and learn how professional support works in a SaaS environment. • You analyze recurring customer issues and help prepare structured feedback to pass on to Product and Development. • You work closely with Product, Tech and Sales and gain deep insight into how collaboration works in a growing startup.

🎯 Requirements

• You are nearing the end of your master’s degree, ideally in Mechanical Engineering, Industrial Engineering or a comparable technical field. • You have initial experience in project management. • A good technical understanding and interest in digital products. • Strong communication and interpersonal skills, e.g. active listening and an empathetic approach to customers. • A structured and independent working style as well as strong self-organization. • Very good German and English skills, both written and spoken. • Additional languages are a plus. • You see this role as an entry point and want to take on responsibility in Account Management or Customer Success in the future.

🏖️ Benefits

• Competitive pay: You will receive fair compensation with performance-related components. • Trust: We give you what you need to become the best version of yourself. • Flexible work: Your workplace is primarily remote if you wish, complemented by occasional in-person meetings in Herford or with customers. • A strong team: We work openly, respectfully and with genuine enthusiasm for what we build together. • Individual development: We give you the chance to grow professionally and personally — including paid training, coaching and personal learning time. • Startup insights: Close collaboration with and insight into the founders’ work. • Additional benefits: Up to 1 month “work from anywhere” (within an EU country). • Workations and regular team events. • Educational leave (optional). • 30 days of vacation. • Office pets (welcome by arrangement). • Charging stations for electric cars (at the Herford location). • Subsidies for training and mobility. • Family-friendly working hours. • Lived diversity — be yourself. So are we.