Junior Specialist – Fleet Operations Support, Authority Requests

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FINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

👥 B2C

💰 Debt Financing on 2023-07

Fintech • B2C • Personal Insurance

FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.

📋 Description

• Efficient case handling: You will perform structured, operational processing and assignment of fines, parking tickets, missing vehicle documents and OEM recall campaigns in the system. • Independent authority management: You will evaluate and process incoming requests from authorities independently, prioritizing them by urgency and deadlines and ensuring timely responses. • Customer-focused complaint handling: You will handle customer complaints and inquiries related to traffic violations and documents independently, resolving cases professionally and with a service mindset. • Backlog optimization: You will keep the processing backlog at a minimal level through organized work methods and continuous ticket screening. • Process documentation & maintenance: You will document all cases precisely in our systems to ensure a complete history and maintain high data quality in fleet management. • Cross-team collaboration: You will work closely with the broader Operations and Fleet teams to identify recurring issues early and keep processes lean.

🎯 Requirements

• Solid training background: Successfully completed commercial training with an automotive focus (e.g., automotive sales clerks) or in office administration (e.g., insurance clerks, administrative specialists), or relevant professional experience with regular contact with authorities. • Organizational talent & multitasking: Strong ability to handle multiple cases in parallel and efficiently, combined with a structured, independent and careful way of working. • Self-organization in a remote setup: High degree of autonomy and pronounced ability to self-organize, both when working from home and in the office. • Excellent language skills: Strong German language skills at an advanced level (C1–C2) to correspond professionally and in a legally secure manner with authorities. • Job-specific prior experience: Initial practical experience in fine processing (e.g., parking and speeding violations) or in an automotive context (e.g., dealership, car rental, traffic monitoring). • Additional language competency & remote skills: Good English skills (B1–B2) for internal communication in an international environment as well as initial experience in full remote work (home office).

🏖️ Benefits

• Shared Success (VSOP / Virtual Stock Option Program): We win together. Through our Virtual Stock Option Program you directly benefit from FINN’s long-term value growth and success. • Fuel your Growth (€1,500 training budget): Stagnation is not an option. With an annual development budget of €1,500 for courses and seminars, you decide how to grow personally and professionally. • Family First (childcare subsidy & flexibility): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to daycare spots in Munich and maximum flexibility to balance work and family life stress-free. • Company pension plan (bAV): We think about your future. FINN subsidizes your company pension with a strong employer contribution of 66%. • Experience our product (25% car subscription discount): Become a FINN driver yourself! Enjoy a generous 25% employee discount on your car subscription or choose our attractive bike leasing alternative. • Health & mindset (fitness & wellbeing): Your energy is our drive. Enjoy a subsidized EGYM Wellpass membership for fitness and sports as well as professional mental health support. • Munich office life: Barista-quality coffee, matcha and the legendary fruit basket await you at our modern Munich headquarters. On top of that you receive a daily lunch allowance for your midday meal. • Team spirit & corporate events: We are more than colleagues. Whether summer events by the lake or a relaxed after-work drink — we celebrate our milestones together at regular team events.