FINN
201 - 500 employees
Founded 2019
🚘 Automotive
📦 Logistics
💳 Fintech
💰 Debt Financing on 2023-07
Automotive • Logistics • Fintech
FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.
Working Student – Customer Service, m/f/d
🔥 59 minutes ago
🗣️🇩🇪 German Required
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FINN
201 - 500 employees
Founded 2019
🚘 Automotive
📦 Logistics
💳 Fintech
💰 Debt Financing on 2023-07
Automotive • Logistics • Fintech
FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.
📋 Description
• Handle written customer inquiries in the specialist area of final billing after vehicle return • Review complaints, work on issues with a solution-oriented approach, and communicate decisions clearly and transparently • Prioritize and process customer service requests in Zendesk within deadlines • Collaborate closely with specialist teams on complex cases • Identify recurring issues and contribute feedback to improve processes • Gradually learn additional topics along the customer journey • Help shape service quality and customer satisfaction
🎯 Requirements
• Registered as a working student • Availability for 20 hours per week • Flexible shift scheduling within the stated working time windows • During onboarding: Monday to Friday between 08:00 and 19:00 • After onboarding: Monday to Saturday between 07:00 and 22:00 may be required • Attention to detail and good customer sensitivity • Quick comprehension • Willingness to learn modern customer service tools such as Zendesk
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