Customer Care Specialist, Dutch or German

🕒 August 5

🌐 Romania, Serbia, +3 more countries – Remote

🇷🇴 Romania – Remote 🇷🇸 Serbia – Remote 🇲🇪 Montenegro – Remote 🇭🇺 Hungary – Remote 🇵🇹 Portugal – Remote

💵 €18k - €24k / year

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Deliver a “wow” customer experience across phone, chat, and email • Build strong, genuine rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and root causes • Communicate clearly, confidently, and empathetically • Take full ownership of customer issues and drive rapid resolution • Proactively follow up with customers and ensure issues are resolved • Turn dissatisfied customers into loyal advocates • Collaborate with internal teams to escalate, track, and resolve complex issues • Accurately document customer interactions and outcomes in internal systems • Share customer insights and feedback to contribute to continuous improvement • Support customers primarily by phone, with chat and email interactions as needed • Work within a 7-day operational support model, with shifts between 07:00 and 19:00 CET • Work weekends once per month or every six weeks, with advance scheduling

🎯 Requirements

• Native or fluent speaker in Dutch or German, written and spoken • Minimum of 6 months of customer care service experience • Strong communication skills and emotional intelligence for high-impact customer situations • Empathy and genuine desire to help people • Resilience and composure when handling complaints or difficult conversations • Proactive mindset with strong follow-through • Comfort working in a fast-paced, evolving scale-up environment • Agile and adaptable, energized by change • Strong problem-solving skills and confidence taking ownership • Experience in fintech, banking, payments, or financial services is a plus • Previous phone-based customer support experience is a plus • Weekend work required once per month or every six weeks • Availability for shifts between 07:00 and 19:00 CET

🏖️ Benefits

• Continuous personal and professional development opportunities • Remote or hybrid work flexibility across Europe • Stock Options/Shares program • Company support and care • Usage of the company's flats in Cyprus for the Work & Swim program • Competitive salary • Up to 15% monthly bonus linked to individual and team performance • 100% remote working • Opportunity to develop skills in a fast-paced FinTech environment