Finom
501 - 1000 employees
Founded 2019
💳 Fintech
💸 Finance
🤝 B2B
Fintech • Finance • B2B
Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.
Junior Account Manager, French Speaker
🔥 0 minutes ago
🗣️🇫🇷 French Required
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Finom
501 - 1000 employees
Founded 2019
💳 Fintech
💸 Finance
🤝 B2B
Fintech • Finance • B2B
Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.
📋 Description
• Manage a portfolio of business customers and build long-term relationships • Conduct proactive conversations by phone, email and chat • Understand customers’ businesses, goals and banking needs • Identify inactive customers, churn risks, service issues and opportunities to increase product usage • Reduce churn and reactivate inactive customers • Increase product adoption and encourage customers to use Finom as their primary business account • Identify unmet customer needs and future opportunities • Share customer feedback with Product and other internal teams • Take ownership of customer issues and coordinate resolution with Customer Care, Operations or Product • Follow up personally after issues are resolved • Prepare for conversations by reviewing businesses, previous interactions, account activity and opportunities • Collaborate with Customer Care, Sales, Product, Operations, Risk and AI teams • Meet quarterly customer-outcome objectives and targets
🎯 Requirements
• Previous experience in Account Management, Customer Success, Customer Care, Business Development or Sales is ideally expected • Excellent communication skills • Confidence speaking with customers over the phone • Strong relationship-building skills • Commercial awareness without being pushy • Proactive mindset and curiosity • Ability to ask effective questions • Excellent organisation and follow-up skills • Ability to manage multiple customer relationships simultaneously • Native-level fluency in German, French or Italian for the supported market • Fluent English
🏖️ Benefits
• Flexible work arrangements, including working from home or from company offices • Fully remote working in many locations • Employee Stock Option Plan (ESOP) for eligible employees • Work & Swim programme with complimentary accommodation while working remotely from Cyprus for a period of time • Quarterly commission scheme on top of base salary • Opportunity for career growth • Collaborative, inclusive and fast-paced culture
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