Junior Account Manager, German Speaker

🔥 0 minutes ago

🇬🇷 Greece – Remote

💵 €24k - €36k / year

⏳ Contract/Temporary

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 3%

infoinfo

🗣️🇩🇪 German Required

🗣️🇫🇷 French Required

🗣️🇮🇹 Italian Required

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Logo of Finom

Finom

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Manage a portfolio of business customers • Build trust through regular, proactive conversations • Understand customers’ businesses, goals and banking needs • Serve as a trusted point of contact • Proactively contact inactive, at-risk or dissatisfied customers to reduce churn • Increase product adoption and help customers make Finom their primary business account • Identify unmet needs and future opportunities • Share customer feedback with Product and internal teams • Take ownership of customer issues and coordinate resolution with Customer Care, Operations or Product • Follow up personally after issues are resolved • Prepare for conversations by reviewing businesses, previous interactions, account activity and opportunities • Collaborate with Customer Care, Sales, Product, Operations, Risk and AI teams • Meet quarterly objectives related to engagement, churn reduction, reactivation, product adoption and primary-account usage

🎯 Requirements

• Previous experience in Account Management, Customer Success, Customer Care, Business Development or Sales • Excellent communication skills and confidence speaking with customers over the phone • Strong relationship-building skills and commercial awareness, without being pushy • Proactive mindset, curiosity, and ability to ask great questions • Excellent organisation and follow-up skills • Ability to manage multiple customer relationships simultaneously • Native-level fluency in German, French or Italian, plus fluent English

🏖️ Benefits

• Employee Stock Option Plan (ESOP) for eligible employees • Work & Swim programme with complimentary accommodation in Cyprus for a period of time • Flexible working from home or offices • Fully remote working in many locations • Quarterly commission scheme on top of base salary

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