Finom
501 - 1000 employees
Founded 2019
💳 Fintech
💸 Finance
🤝 B2B
Fintech • Finance • B2B
Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.
Junior Account Manager, Italian Speaker
🔥 0 minutes ago
🗣️🇩🇪 German Required
🗣️🇫🇷 French Required
🗣️🇮🇹 Italian Required
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Finom
501 - 1000 employees
Founded 2019
💳 Fintech
💸 Finance
🤝 B2B
Fintech • Finance • B2B
Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.
📋 Description
• Manage a portfolio of business customers and build long-term relationships • Build trust through regular, proactive customer conversations • Understand customers’ businesses, goals and banking needs • Proactively contact inactive, at-risk, or dissatisfied customers to reduce churn • Identify opportunities to increase product adoption and engagement • Encourage customers to make Finom their primary business account • Understand customers’ current banking arrangements and identify gaps and unmet needs • Share customer feedback with Product and other internal teams • Own customer relationships when issues arise, coordinating resolution with Customer Care, Operations or Product • Follow up personally after issues are resolved • Prepare for customer conversations by reviewing businesses, previous interactions, account activity and opportunities • Collaborate with Customer Care, Sales, Product, Operations, Risk and AI teams • Meet quarterly objectives focused on engagement, churn reduction, customer reactivation, product adoption and primary-account usage
🎯 Requirements
• Previous experience in Account Management, Customer Success, Customer Care, Business Development or Sales • Excellent communication skills • Confidence speaking with customers over the phone • Strong relationship-building skills • Commercial awareness without being pushy • Proactive mindset and curiosity • Ability to ask effective questions • Excellent organisation and follow-up skills • Ability to manage multiple customer relationships simultaneously • Native-level fluency in German, French or Italian, depending on the supported market • Fluent English
🏖️ Benefits
• Fully remote working in many locations • Flexible work arrangements, including working from home or using company offices • Employee Stock Option Plan (ESOP) for eligible employees • Work & Swim programme • Complimentary accommodation in Cyprus for a period of time through the Work & Swim programme • Quarterly commission scheme on top of base salary • Opportunity for career growth • Collaborative, inclusive and fast-paced work environment
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