Technical Account Manager – Middle

🔥 6 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FinteqHub

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

<FinteqHub> FinteqHub is a PCI DSS-certified payments platform and gateway that helps merchants and payment service providers simplify and secure online payment processing. It offers a unified API for quick integration with 50+ payment systems, account opening assistance, smart routing, tokenization, chargeback management, real-time monitoring, and fraud prevention. The company focuses on B2B relationships with merchants and PSPs across major markets including Australia, EU, Latin America, Canada, India and more.

📋 Description

• Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues • Manage and support technical integrations with payment providers, merchants, and third-party systems • Analyse API requests, logs, and transaction flows using Postman, browser devtools, and monitoring systems • Gather client requirements and translate business needs into clear technical tasks for internal teams • Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes • Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals • Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality • Contribute product and process improvement ideas based on merchant feedback and technical observations

🎯 Requirements

• Upper Intermediate English or higher • Confident presentation and communication skills, including client calls and product demonstrations • Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies • Hands-on experience with Postman or similar API tools and browser developer tools • Ability to investigate technical issues and work effectively across multiple teams • Proactive mindset with strong ownership and problem-solving skills • Experience working with payment systems, gateways, acquirers, or PSPs • Understanding of the payments ecosystem, merchant needs, card schemes, and transaction flows • Previous experience in technical support, integration support, or technical account management • Programming experience in any language and ability to work with API requests/scripts • Familiarity with ELK stack or similar logging and monitoring tools • Russian proficiency – Upper Intermediate or higher

🏖️ Benefits

• Full-time remote work opportunities • Flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports program compensation • Comprehensive Mental Health Programme • Free online English lessons with a native speaker • Generous referral program • Training and internal workshops • Participation in international professional conferences and corporate events