Customer Success Manager

🔥 5 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Cybersecurity • Artificial Intelligence • Enterprise

Trellix is a leading cybersecurity company that provides a comprehensive AI-powered security platform. It offers a wide range of products and services including endpoint security, data security, network security, threat intelligence, email security, and cloud security. With advanced threat detection and response capabilities, Trellix empowers security operations centers worldwide to efficiently manage and respond to cyber threats. The company is recognized by key industry analysts as a leader in extended detection and response (XDR) and network detection and response (NDR). Trellix also offers professional services, cybersecurity education, and manages detection and response (MDR) services, ensuring clients are well-protected and informed about the latest cybersecurity threats.

📋 Description

• Act as the primary post-sale point of contact, leading the customer journey from deal closure through product utilization, value realization, renewals, and business growth • Cultivate long-term customer partnerships and help customers achieve business and technical outcomes • Drive product adoption and value realization through best practices, deployment-health monitoring, telemetry, and scalable engagement • Identify upselling, cross-selling, renewal, retention, and revenue-expansion opportunities • Manage diverse customer portfolios and engage stakeholders from C-suite to operational levels • Deliver high-touch interactions and scalable programs including workshops, webinars, and quarterly business reviews • Handle escalations and coordinate with Sales, Solution Engineering, Renewals, Channel, Professional Services, Support, Engineering, Marketing, Finance, and Training • Advocate for customers by providing feedback to solution engineering and product teams on needs, development, and product roadmaps

🎯 Requirements

• 5 to 7+ years of experience in Sales, Pre-sales, Renewal or technical customer-facing roles • 3+ years of experience being accountable for customer health, revenue realization, renewals, retention, and managing scaled or pooled accounts • Solid understanding of IT systems, software architecture, or SaaS business models • Preferred background in the cybersecurity industry • Intermediate or above English proficiency for effective communication with global teams and technical documentation comprehension • Proficiency in Bahasa Melayu and Mandarin will be an advantage • Proven track record in relationship building, complex negotiations, contract renewals, churn prevention, and upselling/cross-selling strategies

🏖️ Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement • Social programs • Flexible work hours • Family-friendly benefits