Client Engagement Social Specialist

🔥 17 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Monitor social channels and respond promptly to client inquiries • Work across multiple social platforms simultaneously, prioritizing by urgency and volume • Moderate social communities and enforce community guidelines • Proactively engage clients to grow Kraken's voice and presence on social • Partner with internal teams on complex cases and process improvements • Participate in team meetings, projects, and training sessions • Stay current on crypto trends, products, technologies, and Payward's product suite • Support Kraken, Kraken Pro, Krak, Payward, xStocks, Breakout Prop, and NinjaTrader social handles • Handle real-time conversations, account-related questions, troubleshooting, and client support

🎯 Requirements

• 3+ years of experience in social media management, community management, or customer support • Genuine crypto OG experience and knowledge, with a strong pulse on the APAC crypto scene and familiarity with Chinese crypto culture on social media • Hands-on experience across X, Reddit, Telegram, LinkedIn, Discord, Facebook, Instagram, app store reviews, and Trustpilot • Crypto-native experience strongly preferred • Familiarity with Sprinklr and social media management platforms, Zendesk, Jira/Confluence, and Slack • Sharp attention to detail and judgment to read intent and tone in client messages • Resilience and multitasking ability for high-volume, high-pressure queues • Comfortable with public-facing work where every reply is visible • Flexibility to work scheduled shifts between 4 am and 12 pm UTC, including weekends • Fluent in English and Chinese Mandarin, with confidence writing in Simplified Chinese

🏖️ Benefits

• Six-star standard of care and opportunity to represent Kraken and Payward brands publicly • Team meetings, projects, and training sessions • Equal opportunity workplace and consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance • Ongoing applications accepted unless a specific deadline is stated