Integration Solutions Associate

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Firework

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

Marketing • eCommerce • Video Commerce

Firework is a leading video commerce platform that combines advanced AI technology with powerful video solutions to enhance customer shopping experiences. They offer a variety of products including AI Virtual Assistants, digital showrooms, 1:1 virtual shopping, and shoppable videos, to increase engagement and conversion rates across platforms. Firework prides itself on its global reach, providing fast and secure video infrastructure with compliance to high data privacy standards. Trusted by Fortune 500 companies and generating significant revenue lifts, Firework focuses on revolutionizing online retail and eCommerce through immersive video content.

📋 Description

• Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers • Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise • Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success • Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates • Triage and resolve bugs and other technical issues throughout the customer journey • Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

🎯 Requirements

• Bachelor's degree, preferably in Computer Science or other technical field • 3+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies • Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required • Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers • Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven. • Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule • Start-up, team-oriented mentality

🏖️ Benefits

• N/A