Bilingual Associate Operations Specialist

🕒 June 28

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Initiating a range of background checks through various third-party services and our own internal systems • Communicating effectively with companies, educational institutions, and professional bodies across the EMEA region via email and telephone. • Processing check results in accordance with client requirements. • Collaborating with clients and candidates to resolve any process related issues. • Conduct analysis of candidates’ backgrounds • Reviewing case files to ensure high-quality, accurate and efficient service. • Responding to incoming emails, calls, and requests promptly • Obtain feedback to maintain quality control • Work in a multicultural, team oriented, performance-driven environment • Complete mandatory technical and on-the-job training, including GDPR and privacy training. • Operate in accordance with all policies and procedures, ensuring compliance with data protection and privacy legislation. • Demonstrating company values and fostering a positive culture. • Undertaking other relevant duties within the team

🎯 Requirements

• Bilingual in English and either Portuguese, Spanish, Romanian or German. • Excellent data entry skills with a keen eye for detail and quality, ensuring all process delivery, data compliance and eligibility rules are adhered to • Effective prioritization of conflicting tasks and the ability to manage your own time to reflect team priorities and business requirements • PC literate, including full use of Microsoft Office products • Flexible and adaptable • An individual that takes ownership of problems and uses initiative to proactively identify and resolve customer challenges • The desire to learn, grow and embrace change in a technologically advanced environment • Supports others and puts people first, working effectively both as an individual and as a wider team member. • Behaves consistently with clear personal values that complement those of the organizations culture • Action orientated individual, self-motivated and an awareness of the need for urgency

🏖️ Benefits

• Professional development opportunities, such as our award-winning SOAR program • Generous Paid Time Off Program* • Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* • Competitive benefits (medical, dental, etc.)* • Global Employee Assistance Program (EAP) available to all team members • Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year*