Customer Success Associate

🕒 6 days ago

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Act as a primary point of contact for extended service delivery requirements and queries from candidates and customers. • Responsible for end-to-end background check processing, customer requirement alignment, candidate communication, document collection, and system update. • Manage day-to-day customer interactions, responding to inquiries, and providing timely support. • Monitor and oversee background screening cases to ensure delivery in accordance with the defined scope of work and Service Level Agreements (SLAs). • Maintain proactive communication with customers regarding potential service delays, setting expectations in advance.

🎯 Requirements

• Bachelor’s Degree and above or equivalent work experience • At least 1-2 year(s) experience within a highly customer-focused environment. • Strong communication skills in English (verbal and written) • Strong analytical and interpersonal skills • Proficiency in working in a Microsoft Office environment, including Excel, PowerPoint and Word, and Salesforce or any CRM software used.

🏖️ Benefits

• Competitive Salary Package • HMO Benefits • Free mental health consultation • Hybrid work set up