Customer Success Partner

🕒 June 28

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Build, maintain, and execute an Account Strategy covering customer satisfaction and business growth objectives for each account. • Maintain an accurate forecast for incoming and outgoing revenues within your book of business. • Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks. • Develop second-tier clients into key accounts. • Monitor and be aware of competitors’ product and service strategies. • Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts. • Coordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM). • Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks. • Lead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics. • Collaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery. • Proactively identify opportunities for account expansion and service optimization. • Present confidently to senior and C-level stakeholders across various regions and cultures.

🎯 Requirements

• Bachelor’s degree in Business or equivalent • Minimum of 5 years working experience • Preferably 2+ years of experience in account management or client success roles • Proven experience working within or managing accounts for multinational corporations (MNCs). • Strong understanding of MNC structures, communication protocols, and escalation matrices. • Exceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures. • High degree of problem-solving ability and strategic thinking. • Comfortable managing priorities across APAC, and occasionally engaging with stakeholders from EMEA, US, and LATAM. • Preferably has prior regional exposure; if not, must be willing and comfortable collaborating with diverse internal and external stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).

🏖️ Benefits

• Competitive Salary Package • Remote work set up • Employee Impact Groups • FA Cares volunteer opportunities • Mentorship Advantage Program • SOAR, award-winning manager development program • Generous Paid Time Off Program • Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities • Competitive benefits (medical, dental, etc.) • Global Employee Assistance Program (EAP) available to all team members