Director, Solutions Delivery and Implementation – APAC

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🔥 0 minutes ago

🇸🇬 Singapore – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Lead, mentor, and develop a team of Solution Consultants, Implementation Project Managers, and delivery professionals across APAC, Australia, and New Zealand • Set performance expectations, development plans, and career pathways, and drive a culture of customer obsession, accountability, collaboration, and continuous improvement • Partner with regional leaders on resource allocation, succession planning, and team scalability • Serve as executive sponsor and trusted advisor for strategic customer engagements • Lead discovery workshops and executive conversations to understand customer objectives, business processes, challenges, and success criteria • Translate business requirements into solution strategies aligned with platform capabilities • Support RFPs, RFIs, executive presentations, solution demonstrations, and business case development • Oversee customer implementations across multiple products and platforms, including acquired and legacy systems • Ensure requirements translate into project plans, delivery milestones, measurable outcomes, simplified transitions, and improved time-to-value • Act as escalation point for strategic implementations and customer challenges • Partner with Sales, Product, Engineering, Support, and Customer Success to remove implementation barriers and share customer and market insights • Drive global consistency in implementation methodology, governance models, and delivery standards through playbooks, solution frameworks, and standardized documentation • Track implementation success, customer satisfaction, utilization, revenue support, adoption, and time-to-value KPIs • Manage departmental planning, operational forecasting, and capacity management • Provide regular reporting and strategic recommendations to executive leadership • Build a high-performing global team, establish best practices, support complex customer engagements, and shape the direction of solutions and implementation functions

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 10+ years of experience in enterprise SaaS, professional services, or solution consulting • 5+ years of leadership experience managing global or geographically distributed teams • Strong executive presence, with the ability to engage CHROs, CIOs, HR leaders, business executives, and technical stakeholders • Proven success guiding complex enterprise customers through solution design, implementation, adoption, and business transformation initiatives • Experience working across multiple software products and platforms, including environments involving acquisitions, integrations, or platform transitions • Experience leading teams and customer engagements across APAC, Australia and New Zealand markets • Domain experience in background screening, HR technology, or adjacent workforce solutions • Demonstrated strength in project governance, stakeholder management, and risk mitigation • Multilingual skills are highly preferred • Proficiency in one or more Asian languages is a plus and may help support effective communication with our diverse customer and partner base

🏖️ Benefits

• Employee Impact Groups • FA Cares volunteer opportunities • Mentorship Advantage Program • SOAR, award-winning manager development program • Competitive Salary Package • Remote work set up