Senior Customer Success Partner

🕒 June 28

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Play a key role in consultative sales and large account management • Grow revenue in strategic accounts through sales of First Advantage products and solutions • Develop and maintain a strategic account plan • Coordinate with client, operations management, and technology • Prepare and deliver quarterly and annual client business reviews • Maintain excellent customer relationships at all levels

🎯 Requirements

• BS/BA or equivalent, MBA optional but preferred • 7-10 years proven experience in sales account management • Managing complex solutions and products for strategic National or Global accounts • C-level relationship experience • Proficiency with MS Office applications including Word, PowerPoint, and Excel • Minimum 3 years of virtual work experience – preferred

🏖️ Benefits

• Competitive Salary Package • Remote work set up • Employee Impact Groups • FA Cares volunteer opportunities • Mentorship Advantage Program • SOAR, award-winning manager development program • Generous Paid Time Off Program • Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities • Global Employee Assistance Program (EAP) available to all team members • Professional development opportunities