Technical Support Analyst, Integration Support

🕒 July 17

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Provide daily production support for integration of applications and related systems • Monitor, identify, analyze, and resolve issues related to integration processes, data transfer, and application performance • Troubleshoot technical issues and ensure timely, effective resolution while minimizing business impact • Collaborate with internal technical teams (development, operations, infrastructure) and third-party vendors to diagnose and resolve integration-related problems • Perform root cause analysis (RCA) for recurring incidents and implement preventive measures • Apply patches, upgrades, and new releases to integration platforms and related systems as necessary • Maintain proper documentation of incidents, resolutions, and system configurations • Work closely with business stakeholders to understand integration requirements and support business continuity during production incidents

🎯 Requirements

• Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services) • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently • Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams • Detail-oriented, with strong organizational and multitasking abilities • Proven experience in application or production support, preferably in a role focused on integrations (Nice to Have) • Familiarity with database technologies (SQL, MongoDB) (Nice to Have) • Exposure to integration platforms such as MuleSoft or similar middleware tools (Nice to Have) • Basic understanding of HTML debugging and XSLT transformations (Nice to Have) • Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira) (Nice to Have)

🏖️ Benefits

• Professional development opportunities, such as our award-winning SOAR program • Generous Paid Time Off Program* • Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* • Competitive benefits (medical, dental, etc.)* • Global Employee Assistance Program (EAP) available to all team members • Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year *Must meet hourly work requirement to be eligible