Senior Collections Specialist

🔥 8 minutes ago

🌾 Iowa, North Carolina, +1 more states – Remote

🌾 Iowa – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟠 Senior

📞 Collections

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries • Perform outbound and inbound collection calls to resolve delinquent accounts • Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options • Maintain accurate and detailed records of all customer interactions and account activity • Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes • Review accounts to ensure compliance with company policies, procedures, and regulatory requirements

🎯 Requirements

• High School diploma or equivalent • Some college preferred • Typically requires a minimum of 3 years’ experience in collections, loss mitigation, or mortgage servicing • Excellent verbal and written skills with strong negotiation and active listening skills • Problem solving, time management, and organizational skills • Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC) • Strong computer skills including Microsoft Office applications • Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations

🏖️ Benefits

• Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan