Senior Collections Specialist

🔥 15 minutes ago

🐊 Florida, Iowa, +2 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🎰 Nevada – Remote 🌴 South Carolina – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟠 Senior

📞 Collections

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. • Provides customer service regarding collections issues. • Processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies. • Responsible for collection of highly complex/difficult accounts and situations. • Prepares weekly and monthly updates and status reports of outstanding delinquencies. • Provides financial counseling to discuss and resolve debt situation within established limits.

🎯 Requirements

• High School diploma or equivalent • Some college preferred • 4 -7 years of high-volume commercial collections experience • Excellent verbal and written skills • Strong negotiation and active listening skills • Problem solving, time management, and organizational skills • Strong customer service skills • Knowledge of billing procedures, collections techniques, and accounts receivable • Strong knowledge of state and federal Fair Debt Collections Laws • Experience with mainframe system Oracle or related operating systems

🏖️ Benefits

• Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan