First American
10,000+ employees
Founded 1889
🏠 Real Estate
💸 Finance
🏢 Enterprise
Real Estate • Finance • Enterprise
First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.
Senior Customer Resolution Specialist
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
First American
10,000+ employees
Founded 1889
🏠 Real Estate
💸 Finance
🏢 Enterprise
Real Estate • Finance • Enterprise
First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.
📋 Description
• Point of escalation • Research and respond to escalated inquiries and complaints from customers • Interact with customers on all levels of escalation to provide acknowledgment and inquiry status • Troubleshoots to provide customer resolution • Identifies emerging trends and notifies leaders • Provides written and verbal responses to customer inquiries • Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates • Acts as a resource for information • May provide training/product demonstrations
🎯 Requirements
• High School diploma or equivalent required • Generally has 5+ years of related experience • Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
🏖️ Benefits
• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan
Apply NowSimilar Jobs
🔥 1 minute ago
Technical Services Specialist in Dairy supporting Balchem ANH products sales to customers. Engaging with R&D and preparing training materials for stakeholders in the sales process.
🔥 1 minute ago
Quality Control Coordinator ensuring timely production of accurate shop drawings for precast concrete projects. Bridging drafting and engineering teams while maintaining quality control standards and mentoring drafters.
🔥 2 minutes ago
Regional Service Supervisor leading a team of Field Service Technicians at MULTIVAC USA. Responsible for technical activities, customer requirements, and performance management.
🔥 3 minutes ago
Strategic Account Specialist managing key accounts in the aesthetic market at Hugel. Driving product adoption and relationship building with high-volume practices and multi-location clinics.
🔥 3 minutes ago
Strategic Account Specialist managing key accounts in the medical aesthetics sector for Hugel Aesthetics. Driving product utilization and building customer partnerships to enhance market presence.
