Consumer Information Support Representative

Job not on LinkedIn

🕒 April 16

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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First Quality

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

🛒 Retail

⚡ Productivity

Healthcare Insurance • Retail • Productivity

First Quality is a company dedicated to manufacturing a wide range of essential products for everyday use. Specializing in personal care products, they offer a variety of items including adult incontinence care products like briefs and protective underwear, baby diapers and wipes, feminine care products such as maxi pads and tampons, and household care products like bath tissue and paper towels. They also provide flexible packaging solutions and HD printing services. Committed to innovation and sustainability, First Quality strives to enhance the lives of their customers, partners, and communities. With a focus on healthcare and retail, they aim to make high-quality products that meet the needs of consumers and support their partners' success.

📋 Description

• Receiving inquiries and concerns from consumers and distributors by phone, electronic mail, letters, or social platforms. • Determining the nature of the contact and providing the appropriate response. • Entering relevant data into the consumer information data base. • Successfully handling difficult or sensitive issues with consumers while maintaining departmental standards of quality. • Responding accurately, promptly, and effectively to consumer and customer calls, emails, online reviews, and letters. • Making quick decisions about the legitimacy of concerns and involving the CIRG Supervisor or Manager where needed. • Effectively communicating with consumers by composing accurate, prompt, and effective replies. • Monitoring consumer contacts to ensure action on possible product liability or product tampering incidents. • Performing data input in a highly accurate and timely fashion on all consumer contacts according to the customer information database system parameters. • Participating with Quality Action Team by analyzing consumer trends and concerns for a particular product line. • Creating and disseminating reports to Manufacturing, Marketing, QA, and Product Development personnel.

🎯 Requirements

• Associate degree preferred with course work in data processing / analysis and / or 2 or more years of related work experience. • Experience in dealing with the general public through 800-line, retail, or any other customer/social service venue. • Must possess demonstrated effective and diplomatic oral and written communication skills; • Possess strong interpersonal, analytical, and organizational skills. • Ability to speak with consumers about the usage of all First Quality Products. • Have a comfort level of working in an 800 line/computer/data entry (keyboarding) environment. • Must be able to type at least 40 WPM. • Must be able to handle delicate and/or potentially explosive conversations with consumers regarding product failure or medical emergencies. • Must be able to read, write and speak the English language. • Able to maintain multiple projects at one time. • Fluent with Microsoft Office Programs.

🏖️ Benefits

• Competitive base salary and bonus opportunities • Paid time off (three-week minimum) • Medical, dental and vision starting day one • 401(k) with employer match • Paid parental leave • Child and family care assistance (dependent care FSA with employer match up to $2500) • Bundle of joy benefit (year's worth of free diapers to all team members with a new baby) • Tuition assistance • Wellness program with savings of up to $4,000 per year on insurance premiums • ...and more!