Net Health
501 - 1000 employees
Founded 1993
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.
Client Support Representative I – Product Support Representative I
🕒 April 16
🔔 Pennsylvania – Remote
💵 $17 - $22 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Net Health
501 - 1000 employees
Founded 1993
☁️ SaaS
🤝 B2B
🤖 Artificial Intelligence
SaaS • B2B • Artificial Intelligence
Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.
📋 Description
• Responding to product application support questions from customers and patients • Analyzing problems with software applications to identify problem area(s) and recommend corrective action • Recommending solutions to customer application questions • Establishing and maintaining systems that provide answers to common questions and problems • Interacting with clients to provide and process information in response to inquiries, concerns, and requests about products and services • Troubleshooting client issues, including downloading and updating key software dependencies • Collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues • Researching required information using available resources • Providing internal feedback to resolve issues and/or enhance product based on client feedback • Providing support for a suite of software applications • Retrieving, responding to, and creating cases for client emails within the appropriate service level window • Handling inbound tickets and creating cases following set guidelines and procedures • Following up and making scheduled call backs to clients as necessary
🎯 Requirements
• High School Diploma or equivalent GED • 1-2 years’ experience in a client service or technical support role • Healthcare customer support experience desired • Microsoft Office proficiency • Google Suite proficiency • 1-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, Freshdesk etc.)
🏖️ Benefits
• Work-from-anywhere environment • Unlimited PTO • Comprehensive Benefits Package • Employee Resource Groups • Casual Dress Code • Prioritized Employee Wellness • Diversity and Inclusion • A Voice • New Hire Support • Career Development • Educational Assistance • Employee Referral Bonus • Progressive Parental Leave
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