Client Success Associate

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FiscalNote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏢 Enterprise

📋 Compliance

🏛️ Government

Enterprise • Compliance • Government

FiscalNote is a leading provider of policy and global intelligence solutions that help organizations and governments navigate complex political, corporate, and regulatory landscapes. Their solutions include policy tracking, issue management, advocacy, and geopolitical risk analysis, which are designed to provide actionable insights and facilitate informed decision-making for various stakeholders including government agencies, congressional offices, and public affairs professionals. FiscalNote provides tailored products and solutions across multiple industries, enhancing the ability to manage global and local legislative activities, compliance, and advocacy initiatives.

📋 Description

• Engage with a portfolio of clients to ensure they get the best value from FiscalNote: Global Intelligence products and services • Drive product adoption and usage to help client retention and expansion • Partner closely with Account Managers and Client Success Team to support senior executive clients in client engagement and retention activities across the EMEA region • Coordinate and manage event outreach, executive planning sessions, and client calls from scheduling through delivery • Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings • Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience • Track and manage client engagement activities, ensuring timely follow-up and execution of commitments • Support client onboarding and adoption of FrontierView services and resources • Assist in the preparation of client presentations, briefing materials, meeting agendas, and event communications • Monitor client engagement trends and identify opportunities to increase utilization of FrontierView services • Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems • Support regional and global commercial initiatives as needed, including strategic projects, events, and client campaigns • Collaborate across Commercial, Strategic Insights, and Operations teams to deliver exceptional client outcomes • Help identify opportunities to improve processes, client experiences, and team efficiency

🎯 Requirements

• Bachelor's degree (or equivalent work experience) in business, economics, international affairs, communications, marketing, or a related field • 1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role • Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment • Strong organizational and time-management skills with exceptional attention to detail • Demonstrated ability to work independently and effectively in a remote environment • Excellent written and verbal communication skills • Naturally curious and eager to learn about global markets, economics, geopolitics, and client business challenges • Strong problem-solving skills and a proactive mindset • Comfortable interacting with senior-level stakeholders and executives • Professional, responsible, self-motivated, and highly dependable • Demonstrated ownership, accountability, and follow-through • Experience supporting events, executive briefings, webinars, or client programs is a plus • Familiarity with Salesforce, CRM systems, or project management tools is a plus • English fluency required; Arabic fluency is a plus

🏖️ Benefits

• Competitive salaries • Retirement accounts • Equity packages • Comprehensive benefits packages