Engagement Director

🔥 0 minutes ago

🥔 Idaho, Michigan, +1 more states – Remote

🥔 Idaho – Remote 🚗 Michigan – Remote 🧀 Wisconsin – Remote

💵 $165k - $220k / year

⏰ Full Time

🔴 Lead

👔 Director

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💸 Finance

💳 Fintech

🏦 Banking

Finance • Fintech • Banking

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Together with Executive Leadership, create growth strategies and opportunities, within a specified practice area. • Build and nurture long-term client relationships, understanding their business needs and challenges. • Identify opportunities to expand services and solutions within assigned accounts to increase revenue. • Collaborate with sales teams to craft tailored proposals and presentations that align with client objectives. • Serve as the primary point of contact and information resource to clients. • Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations. • Oversee the delivery of services as outlined in contracts, ensuring high-quality execution and adherence to agreed timelines. • Act as the primary escalation point for clients, addressing and resolving issues promptly to maintain client satisfaction. • Monitor project performance and service delivery metrics, providing regular status updates to stakeholders. • Ensure compliance with all contractual obligations, including reporting and deliverables. • Lead project initiation processes, including assisting with scope definition, stakeholder alignment, and resource planning when requested. • Serve as the primary point of contact for clients during the kickoff phase, ensuring clear communication and expectation setting. • Develop engagement plans, timelines, and milestones to guide successful project execution. • Facilitate regular engagement team meetings to ensure alignment on milestones, challenges, and progress. • Provide resource guidance, around the engagement, as needed. • Coordinate cross-functional teams, including sales, operations, and technical staff, to deliver seamless client experiences. • Communicate to Resource Management and Human Resources any professional or personal growth opportunities identified within each engagement. • Act as a mentor to guide team members in professional growth, if requested.

🎯 Requirements

• Bachelor’s degree in business, project management, or a related field or the equivalent years of experience • 5+ years of experience in account management, project management, or client engagement roles • Proven ability to manage complex projects and build strong client relationships • Strong analytical, problem-solving, and negotiation skills • Excellent verbal and written communication skills • Proficiency in project management tools and CRM platforms • 10+ years of experience in specific practice area • Ability to interact with Executive Leadership (C Suite)

🏖️ Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being • Paid holidays and generous time away policies • No-cost mental health support through Employee Assistance Programs • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards • Eight Employee Resource Groups to foster a collaborative culture and expand your network • Unparalleled professional growth with training, development, and internal mobility opportunities • Retirement planning and discounted shares with the Employee Stock Purchase Plan • Medical, dental, vision, life, and disability insurance options available day one • Tuition assistance and reimbursement program • Paid parental, caregiver, and military leave