Senior WFO System Engineer

Job not on LinkedIn

3 hours ago

Apply Now

Receive Emails with Similar Jobs

Five9

WebsiteLinkedInAll Job Openings

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Build, deploy, and configure WFO Verint and Five9 WFO platforms in global data centers. • Collaborate with Cloud Operations teams to monitor production environments, with a primary focus on WFO instances. • Serve as the primary point of contact for troubleshooting and resolving WFO-related issues. • Perform proactive performance management and capacity planning. • Manage technical projects including build, planning, documentation, and training for WFO systems. • Complete assigned tickets and tasks in a timely manner. • Follow change management procedures and participate in scheduled off-hours maintenance windows. • Participate in on-call rotation.

🎯 Requirements

• Minimum 4 years of technical experience in Windows and Active Directory system administration. • Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and call center operations. • Minimum 5 years of experience with Verint software installation, configuration, and administration, preferably in a multi-tenant cloud environment. • Solid experience with Verint QM/WFM (required). • Knowledge of Verint Analytics and DPA is highly desirable. • Experience with AWS/GCP administration and/or cloud certifications is a strong plus. • Experience with Java Enterprise, related frameworks, and application servers such as Tomcat and JBoss. • Strong proficiency in MS SQL (2017/2019) including database structure, administration, performance tuning, and scripting. • Excellent verbal and written communication skills. • Bachelor’s degree in Computer Science or equivalent experience.

🏖️ Benefits

• Competitive base salary • Full benefits package • Attractive employee stock purchase plan