Customer Solutions Architect

🕒 May 29

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Fivetran

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💰 $565M Series D on 2021-09

Data Integration • Technology • Cloud Computing

Fivetran is a company that focuses on simplifying the process of data integration by providing automated data connectors that sync data from different sources into data warehouses, enabling seamless analytics and insights. Using a streamlined, fully-managed approach, Fivetran helps businesses consolidate their data infrastructure to ensure consistent data availability and reliability.

📋 Description

• Own post-sales technical engagement across assigned Enterprise accounts • Drive adoption, optimisation and ongoing usage of Fivetran • Deliver enablement sessions, workshops and best-practice guidance • Monitor account health signals (usage, performance, support trends) and proactively intervene where needed • Ensure customers move from initial deployment to sustained, scalable success • Identify, validate and execute expansion opportunities across business units, regions and use-cases • Partner with AEs to drive incremental ARR through structured expansion plays • Act as the chief technical stakeholder for assigned accounts post-go-live • Guide customers on best practices for data pipelines, automation, and platform adoption • Build and maintain relationships with technical, operational and executive stakeholders

🎯 Requirements

• Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role • Strong ability to own and drive customer outcomes post-sale, including adoption and expansion • Experience designing scalable data architectures and working within modern data ecosystems • Ability to translate business objectives into technical solutions and measurable outcomes • Strong stakeholder management skills across technical and non-technical audiences • Proactive, self-sufficient and highly organised approach to managing multiple accounts • Comfortable operating strategically while also engaging in deep technical discussions.

🏖️ Benefits

• 100% employer-paid medical insurance • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off • RSU stock grants* • Professional development and training opportunities • Company virtual happy hours, free food, and fun team-building activities • Monthly cell phone stipend • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.